Frequently Asked Questions |
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| A selection of your more commonly asked questions to Fabulous Photo Gifts, to assist you with your Fabulous Photo Gifts shopping experience. If you require any assistance with making your purchases, please do not hesitate to contact us. |
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| - For telephone orders or queries, please call 08008402126 (free phone from UK Landlines). |
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| - Can I have next day delivery? |
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| - I can't seem to get the CHECKOUT button to appear so I can check out? |
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| - What picture file size should I upload? |
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| - What's the largest file size I can upload? |
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| - I have an old 70's slide - is that any good? |
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| - I'm finding my jigsaw hard to complete, can you help? |
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| - I've tried scanning my photo at home but the result isn't perfect. Can you improve? |
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| - I've never ordered anything online before, how do I order my photo gift? |
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| - Will I be charged just for uploading a picture even if I don't complete the order? |
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| - I placed my order online but i haven't heard anything since? |
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| - The picture I uploaded had 'Red-Eye', will I pay extra to have it removed? |
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| - Do you accept pictures of an 'Adult' nature? |
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| - Could you explain the information on the product pages in more detail? |
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| - A word about PayPal/Google Checkout |
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| Can I have next day delivery? |
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| Next day delivery ONLY available by prior agreement by phone or email and incurs a minimum additional charge of £5.00 for Royal Mail Special Delivery (by 1pm next day). |
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| Remember - this service is by PRIOR ARRANGEMENT ONLY. |
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| I can't seem to get the CHECKOUT button to appear so I can check out? |
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| This is just a safety mechanism to avoid receiving orders with no corresponding photograph upload. |
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| All the items in your basket must be either personalised with your uploaded photograph or a photograph from our gallery before the 'proceed to checkout' button will appear and let you access our secure payment area. |
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| Remove any unwanted items from your basket using the 'remove button'. |
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| What picture file size should I upload? |
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| File size refers to the number of kilobytes (Kb) a 'file' (image) measures - a 1000 kilobytes equals 1 megabyte (Mb), etc. To ensure the best quality reproduction possible, we recommend you upload a minimum 100Kb file size. To check your image size, place your mouse over the image file, right click and select properties to show the file size. |
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| For our larger Jigsaws (Jigsaw 100 upwards) we suggest you open the image in a picture editing software and view at print size. We use specialist re-sizing software where required but ultimately, the larger the file size, the better the final photo gift image will be. |
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| What's the largest file size I can upload? |
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| We can accept file sizes of up to 10Mb, however, many ISP's (Internet Service Providers) may have their own limits on uploading. If your upload is unsuccessful, we can always accept your order by post with your chosen image on CD or in print etc. |
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| You'll receive confirmation that your upload was successful on your screen. |
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| Remember to check and recheck your personalisation, although we do try and check spelling etc. It is still your responsibility to ensure the personalisation is as you want it. |
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| I have an old 70's slide - is that any good? |
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| We can scan slides, negatives, large format negatives as well as prints and reproduce them on the photo gift order of your choice, and have done so already. |
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| I'm finding my jigsaw hard to complete, can you help? |
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| Some of our largest jigsaws can be challenging, depending on the original photo supplied. We recommend avoiding large areas of the same colour/background. |
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| If you're really struggling, we offer a ''Build it" service at a cost of £25.00. Please contact us for more information. |
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| I've tried scanning my photo at home but the result isn't perfect. Can you improve? |
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| We use the latest scanning and repair software technology and can accept prints, negatives, slides etc up to A4 size. We don't charge for scanning on your order and are happy to receive your order by post. |
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| If you are scanning at home, it's important to scan at 300 dpi for best results. |
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| I've never ordered anything online before, how do I order my photo gift? |
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| Don't worry, we've made it really easy to order online. Add your chosen gift to your basket, personalise with your photo, then proceed to our secure server payment area to checkout and pay. |
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| Will I be charged just for uploading a picture even if I don't complete the order? |
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| No - you can upload a picture to the photo gift of your choice without fear of being charged. Once you have uploaded your picture, you have the option to remove the item from your basket etc or change quantity of gifts required, before proceeding to the checkout. Remember to check as some gift items come in pairs or sets. |
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| I placed my order online but haven't heard anything since? |
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| When you place your order online, in additon to your PayPal or Google Checkout confirmation (which is sent by PayPal or Google  - not us) you'll shortly receive an automated confirmation of your order from ourselves, sent to the email address used at time of checkout. |
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| If there is anything we need to contact you about later on - perhaps a query over image cropping etc, we'll always contact you via that email address. |
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| Unfortunately, sometimes our replies find their way into your junk folders so it's always worth checking them first if you haven't received anything. |
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| We'll even try to contact you from our hotmail account if you've used a hotmail email address as, again, some email services only allow email from the same providor. |
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| 99.9% of the time, when customers haven't heard anything from us, either our emails are in their junk folders or they used an old/alternative email address in their order/PayPal records. |
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| If you're not sure at any time, our phone number is 08008402126 |
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| The picture I uploaded had 'Red-Eye', will I pay extra to have it removed? |
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| If your picture suffers from 'red-eye', why not ask us if we can improve it for you? We may be able to help. |
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| We want you to be delighted with your purchase and recommend your friends and family to us, and realise the importance of going the extra mile to secure your satisfaction with the finished order. |
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| We do offer a more comprehensive paid for restoration service for really damaged photos - please Contact us to find out more. |
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| Do you accept pictures of an 'Adult' nature? |
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| We can accept nudity where it could be described as artistic, we cannot accept images which may be described as pornographic. All uploaded images are secure. |
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| Could you explain the information on the product pages in more detail? |
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| Certainly. If you have any questions contact us via email or telephone and we will give all the help and advice we can to provide what you want. |
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| A word about PayPal and Google Checkout: |
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| If you are paying for your order via your PayPal account, please ensure that your contact and delivery address details are up to date as these are the details normally supplied to us for delivery or contact. |
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| Remember: Please check gifts selected, quantity and image details before submitting. Due to the personal nature of the items, we cannot offer refunds on any returns (except where an item is damaged in transit or faulty). |
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| Your original files or prints remain intact and undamged due to the digital techniques involved in reproducing your photos onto our range of gift ideas. |
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| We strongly recommend when posting CD's or original prints that you send them recorded delivery as One Choice Imaging cannot accept any responsibility for lost or undelivered photos etc until we actually sign for them. |
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| Where requested, all supplied CD's and prints will be returned by recorded delivery once the gift has been produced. These may arrive seperately to your gift delivery, before or after actual gift delivery has taken place. |
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| Remember: We cannot work from photocopies or low resolution reprints of original images. Larger file sizes give best results. If you are unsure about what to send us, please contact us prior to ordering for free advice. |
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